Shipping Policy
How long does my package take to ship?
We ask for an allowance of 1-5 business days (Monday to Friday) before any order ships. Your order will likely be shipped within 2 business days, but may take up to 5 business days to ship if our fulfillment team is working through a high volume of orders (such as after major product launches or during a holiday rush).
Once your package has been shipped, USPS generally takes between 3 to 7 days to deliver domestic packages, but can take longer during busy holiday seasons.
If you need an expedited domestic package, you can select the Priority Shipping option at check-out and we will do our best to get your package to you in your desired time-frame. For more expedited shipping options, please contact us to learn more.
Do you ship internationally?
Indeed, Hazel Village ships worldwide! 💌
How much does shipping cost?
For domestic orders, we offer $5 USPS First Class shipping, $10 USPS Priority shipping, and free First Class shipping for orders over $100. Members of the Hazelnuts Loyalty Program receive $5 off shipping for orders under $100. You can also select UPS Ground for $10 as an alternative shipping method at checkout.
For international orders, your shipping rate will be calculated according to the shipping address entered at checkout. We offer DHL and UPS as international shipping carrier options.
Customs Fee Notice
Many countries assess customs fees on packages sent from the US. All customs duty fees are charged upfront when you check out. This means no hidden fees, for you or for any gift recipients if you are shipping presents to loved ones far and wide. We are not able to cover customs duty fees for our customers.
Customer Service
We will do our best to get packages shipped in a timely manner. Before placing your order, please ensure all products and shipping details are correct to prevent further delays. If you have any questions, you can reach our customer service team here.
If you believe your package is lost in transit, please reach out to your local post office and the shipping carrier prior to contacting us. We do not have any further shipping information than the tracking provided. However, we are confident that your package will arrive safely in due time! If the package is deemed lost by the postal service, please do let us know.
How do I initiate a return or exchange?
See our return & exchange policy here!
